Some view the HVAC industry as a male-dominated industry. However, many women wake up every morning and play a role in changing that perception.

The ACHR NEWS wanted to highlight and honor some of those individuals, so we have created the Top Women in HVAC list. All of these women have made a mark on the HVAC industry and continue to do so. While they serve in different areas of the industry, each is making a contribution to both improve the industry and make it a more welcoming career for females.

The ACHR NEWS plans for this to be an annual list.

“This is a great collection of women,” said Kyle Gargaro, editorial director of The ACHR NEWS. “Although we could only honor 20, we received over 400 nominations. It gives us great pleasure to honor these individuals for the important roles that each play in the HVAC industry.”

Natalie Lloyd

Natalie Lloyd

Title: General Manager

Company: AMHAC (All Makes Heating & Air Conditioning Corporation).

Educational Experience: MBA, Boston University

Industry Work Experience:

  • General Manager of AMHAC, 12 years
  • Nate Testing Proctor

Organizational Affiliations/Achievements/Awards:

  • Awarded 2021 Carrier President’s Award by Carrier Enterprise
  • Awarded 2021 Best Places to Work in Westchester by 914INC, Westchester Magazine
  • Awarded 2020 Best Family-Owned Business by Westchester & Fairfield County Business Journal

What caused you to/when did you enter the HVACR industry?

I began my career at AMHAC in 2009. With the economy in a deep recession, and high unemployment in 2009, I was laid off as an insurance sales manager, and I half-heartedly answered the call to an entry-level customer service position. Throughout each stage of my career, I made an effort to think big, working not only to learn items related to my current position but also to acquire an understanding of the entire business and the industry. I was guided by the president of AMHAC along with a few of AMHAC’s top influencers who believed in my potential.

What has been the most rewarding aspect of working in HVACR?

My career has allowed me to work in a variety of settings, competences, and interact with highly influential people. I have been able to enjoy a variety of positions throughout my career within customer service, accounting, sales, and management. I have the ability to travel to seminars across the county, interact with distributors at events, and interchangeably work from home, be in the office, or spend time visiting clients homes.

Describe the proudest moment in your career.

At the beginning of 2020, I sat with AMHAC’s sales team and mapped out individual sales goals that ultimately aligned with AMHAC winning Carrier’s President’s Award. It was the epicenter of the pandemic, NYC, the height of COVID-19, and 75% of our staff were laid off. We eventually rehired all our employees, each one returning to work without protest, and we also ended up hiring new employees. Our sales engineers implemented a new sales proposal app, and we won Carrier’s President’s Award for the first time in AMHAC’s 60-plus-year history. While I do often emphasize the importance of winning awards, it wasn’t the award I was most proud of but the feeling of victory that united us. My team entrusted me to lead them, and we all relied on one another to fulfill each person’s individual duty, which ultimately led to our success.

What challenges do women face in this profession? Can you give a personal example?

Unfortunately, because of the lack of women in the industry, we don’t have many mentors to measure a successful career. Since most women are introduced to the HVACR world through a family business, the roadmap to success does not always leave consistent clues to follow. We need to start with letting young women know there is tremendous growth opportunity in the industry, especially since we all are challenged every day by the drain in our labor force. We must interact with more high schools about the skilled trades as a debt-free career option. The industry itself is high in demand as HVAC systems are everywhere, and the jobs can’t be outsourced, removed by automation, or decreased in demand — even in economic downturns or pandemics. Secondly, the female market is an underdeveloped opportunity, possibly the No. 1 opportunity for women. For those who really understand their buyer power, what better way to appeal to this market than to have another woman sales rep or service technician show up at a house call?

How can we increase the number of women in HVACR?

Having more women in positions to recruit and hire is a great way to start. You attract what you are, and the recruiting process is where you sell your company and what it can offer. The more women in the recruiting phase, the more women they can attract. As a women, be an inspiration, a success, and courageous, and people will naturally ask what you do for a living. One conversation at a time.

What does your day-to-day job entail?

I am either repairing or preparing, fixing today because someone did something wrong yesterday, or I am preparing for tomorrow because my team is doing something right today. My morning routine always begins with reading emails and the previous day’s service reports. I also examine the distribution of labor in both our installation and service departments. I focus my daily agenda departmentally. One day’s focus will be on marketing/recruiting, the next accounting, customer service, and weekly frontline staff meetings (service and install). I try to group my attention departmentally so we all learn through teams, and I can hold individuals accountable to the team. Throughout the day, I send hundreds of emails to vendors and or other partnerships AMHAC has formed. I always find time to speak to a customer (happy or upset), to keep my ears close to the streets, and to give surprise recognition to staff with a job well done.

What drives/motivates you every day?

I believe in God, and the best way I can express His greatness and display my gratitude is through a strong vision for my life by setting and achieving tough goals and becoming the very best version of myself along the way.

I became an American citizen in my early 20s (I was born in Canada), and since then I knew I had absolutely no excuse to not become a success. I am driven to achieve beyond expectations for my own sake and everyone else’s. I have a team of 50+ employees that need to be proud of who and what company they work for. With competition so cutthroat, a company must bring more than money to the table, and the leader must inspire greatness and create a culture of teamwork and belonging.

What remains on your HVACR bucket list — what do you aspire to do that you haven’t accomplished yet?

I would accept the challenges involved with AMHAC acquiring another small company to obtain new talent.

What advice do you have for prospective females who are considering entering the HVACR field?

Find a mentor who is willing to guide you. Outwork, outperform, and educate yourself in every area you wish to hold a position. At this time in HVACR, as a woman, you will have to work twice as hard to gain the same respect as a man, but don’t take it personally. Be consistent and dependable, and eventually your work ethic alone will rise above 90% of the talent out there.


Client Testimonials
Sep 19, 2023
Very knowledgeable
image of reviewer Joel Joel
Sep 15, 2023
t They did an excellent job and were very nice. The cleaning machine went on in the basement while their lunch hour and I had to go down to shut it off. When they came back from lunch I told them and they said it stopped working so they couldn't start it again. I hope that they did not need anymore to complete the cleaning process. They were very professional and excellent. Saul Cohen
image of reviewer saul saul
Sep 14, 2023
Very happy with your prompt and professional service. Adam did a great job and very fast.
image of reviewer maria maria
Sep 14, 2023
Great experience so far! No surprises, the guys are friendly and professional, and up to expectations.
image of reviewer William William
Sep 13, 2023
We had a fantastic experience with AMHAC. They replaced our central AC system with a new Carrier heat pump and air handler. Roger gave us a very clear and competitive estimate and the install team was incredible. They were prompt, knowledgable and respectful of our home and were able to complete the entire project in less than two days. On top of the equipment warrantees, their installation work is also covered for a year. Highly recommended and would absolutely hire them again.
image of reviewer Cade Cade
Sep 13, 2023
Very happy with your prompt and professional service
image of reviewer maria maria
Sep 13, 2023
Jamal arrived right on time and immediately started the diagnostics to determine the problem. He was totally professional and resolved the issue in a few minutes. I Couldn’t be more pleased with the service and Jamal. Highly recommend AMHAC
image of reviewer Denise Denise
Sep 10, 2023
Technician was professional and thorough, as always.
image of reviewer Diane Diane
Sep 10, 2023
Amhac is great! Luis Tula was terrific, polite, professional and courteous! He did a great job!!!
image of reviewer Robert Robert
Sep 05, 2023
Jamal was on time, professional and knowledgeable. Great experience.
image of reviewer Lucy & Ted Lucy & Ted
Sep 05, 2023
Quick responsive and professional. A bit more than others but you get what you pay for.
image of reviewer Pavan Kumar Pavan Kumar
Sep 03, 2023
The tech was professional and gave the best idea on how to repair my issue .
image of reviewer Joe Joe
Sep 02, 2023
Joseph Ortiz was very helpful diagnosing our heating issue and more importantly was extremely nice! Would highly recommend!
image of reviewer William William
Aug 26, 2023
AMHAC provides professional, onetime service. Excellent response time to our heating or AC issues in our home.
image of reviewer John John
Awards & Certifications